Forbidden Knowledge TV: 13-09-2024,
Juan O Savin was just recently on Michael Jaco’s podcast, raving about our film, ‘Splintering Babylon’ and how great it is. Jaco is a castmember of the movie. Like me, still hasn’t had time to see the final product.
(New Customers have their orders streamlined through an automated queue and are not having these problems).
I’ve been managing customer service for the past 24 hours, because it appears that at least 30% – and up to 50% – of the ticket-holders who were on a specific new distribution list created at my new mass-emailing company did not receive my mass-emailed notifications about how to access their Video-on-Demand and Digitial Download of the film.
On the email company’s end, everything looked fine and the emails looked like they were “delivered” but, given the irate feedback that I’ve been receiving for the past 24 hours, as I write this, it appears that at least 30% – and up to 50% – never made it to the email addresses used to make their purchases – not even into their spam folders. I’ve never seen anything like it, having done this daily, for 14 years.
There was truly, an unprecedented level of email censorship that occurred with that email campaign. I was up all night, tending to people from all corners of the globe, many angrily telling me that, “I paid for this thing!” etc.
Anyway, everyone who complained to me got taken care of – and if you bought a ticket and have not yet received the notification about how to access the film and your digital download,